Start your mission volunteer experience with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
ABOUT US
The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.
The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community.
Retail Assistants (all duties)
Retail Assistants have a wide-ranging role, supporting the Store Manager in ensuring quality customer service on the shop floor, carrying out transactions at point of sale, maintaining the general appearance of the store area and assisting customers to bring in donations as well as sorting and pricing items for sale. Together, Retail Assistants play a key role in fostering a culture of inclusiveness and community spirit amongst the team, which in turn enhances the customer experience in the store.
Key responsibilities:
* Customer Service: With your friendly and engaging personality, ensure all customers are warmly greeted and are provided guidance to the store's areas and informed of any specials. Also provide assistance to those who are donating items and to community members referred to the store for material aid support.
* Point of sale: Bring your attentive and patient service to assist with sales transactions, answering customer enquiries in store and over the phone.
* Displays and merchandising: With the guidance of the store manager, ensure items are displayed attractively and safely with explicit thoroughfares, and floors and displays are clean and fresh.
Qualifications and skills (desired/required):
* Experience in retail, sales and customer service preferred but not mandatory as volunteers are always supported with on the job training.
Background check requirements:
* Police Check (required for handling money)
* Working with Children Check (required for child related roles)
* National Police Check (may be required for certain volunteer roles)
Time Required & Commitment:
As agreed with manager.
Development opportunities with this role:
This role will give volunteers an opportunity to develop skills and build experience in retail practices, valuations of donations, sorting and stocking of shelves, as well as experience in working as a part of a team. Volunteers will receive on the job training and support, working alongside experienced retail professionals in a caring and supportive environment. As an extra bonus, volunteers have access to professional development training.
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