Location:
Melbourne- Job Type:
Permanent / Full Time- Salary:
+ STI- Contact:
Terence CraigAbout the company
This leading national private organisation has a household name in the service industry, head officed in Victoria, they have a significant footprint across Australia, the services they offer have material impact on a broad range markets and customers, due to a renewed strategy and vision for the future direction of the organisation, they are about to embark on a period of positive change and transformation.
About the role
Reporting to the recently appointed and highly capable Chief Commercial Officer, this newly created critical leadership role will lead, motivate, and develop the national customer service and key account support teams to ensure customer retention and growth through the provision of exceptional customer experience and the implementation of initiatives to drive ongoing service improvement for their customers across traditional and digital communication channels. The successful leader will be tasked with driving key projects and initiates such as implementing NPS/online webchat - implementing new systems and process to improve customer experience, assessing current technology stack, and making recommendations for business improvement and driving ongoing people training and development initiatives to help lift capability.
About you
Rewards
A highly attractive executive level package will be tailored to attract and retain the best talent in the market
Join this leading services business at a time or renewed investment into systems, processes, and people
You will have the autonomy to drive change, lift capability and help transform the future direction of the business
Role can be based in either Melbourne or Sydney - hybrid working setting
How to Apply