Reef IT is a well-established IT solutions provider based in Far North Queensland, serving clients across the region.
We pride ourselves on delivering exceptional customer service and fostering a supportive, team-oriented work environment.We are currently seeking a motivated and professional individual to join our Helpdesk Team.ResponsibilitiesProvide first-line technical support to clients, ensuring prompt and effective issue resolution.Troubleshoot hardware, software, and network-related problems.Manage and prioritize support tickets efficiently.Work both independently and collaboratively within the team.Essential Skills & QualificationsMinimum of 1 year experience in a similar IT support role.Excellent communication and interpersonal skills.Robust analytical and troubleshooting abilities.Ability to work autonomously and manage time effectively.Familiarity with ConnectWise Suite of products (preferred but not required).
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📌 Helpdesk Technician (Level 1)
🏢 Reef IT
📍 Queensland