Job Description: As a 2nd level help desk agent, you will be responsible for providing technical support to customers across Australia. This role is ideal for individuals who possess excellent customer service skills and have a passion for troubleshooting complex technical issues. The successful candidate will work in a full-time capacity with flexible hours, offering an excellent work-life balance. In this supportive environment, you will have the opportunity to grow your career and take on new challenges. We are seeking an Australian citizen or permanent resident with prior experience in a similar role. If you are dedicated to delivering exceptional customer experiences and thrive in a collaborative workplace that values innovation and diversity, ----------------------------------- Requirements:,