Residential Battery Technical Support Engineer
Residential Battery Technical Support Engineer
Direct message the job poster from Anker Innovations ANZ
* Provide technical support and troubleshooting assistance for residential battery products to solar retailers and end-users via phone, email, and other communication channels.
* Develop and maintain in-depth product knowledge to offer accurate and helpful advice.
* Technical Training for solar installers
* Assist with the installation process by providing guidance and technical advice to retailers and professional installers.
* Create and update technical documentation, including FAQS, troubleshooting guides, and installation manuals.
* Conduct training sessions for solar retailers and installers to enhance their product knowledge and troubleshooting skills.
* Work closely with the engineering and product development teams to report product issues, feedback, and trends in customer inquiries.
* Monitor and manage support tickets to ensure timely and satisfactory resolutions.
* Continuously learn about new products, technologies, and technical support tools to improve service quality.
Qualifications:
* Associate's or Bachelor's degree in Electrical Engineering, Renewable Energy, or related technical field preferred.
* Proven experience in technical support, ideally within the solar energy sector or related industries, with a strong understanding of residential battery storage solutions.
* Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively.
* Strong communication skills, both written and verbal, with the ability to convey complex technical information in an easy-to-understand manner.
* High level of customer service orientation, with a proven track record of exceeding customer expectations.
* Ability to work independently and as part of a team in a fast-paced environment.
* Proficiency in CRM software and technical support systems.
* Willingness to continue learning and updating technical knowledge in a rapidly evolving industry.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Consulting
* Industries
Computers and Electronics Manufacturing
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