Admin officer (canberra)

Company Description

Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.

Key Responsibilities

• Assist clients with registration, enrolment, program details, and appointment bookings, offering transparent and accurate guidance.
• Promote Navitas Skilled Futures programs and events to clients and stakeholders, enhancing awareness and engagement.
• Ensure accurate and secure client records, data entry, and documentation to maintain seamless service delivery.
• Maintain a welcoming and professional environment in reception and student areas, addressing client needs with care.
• Escalate client feedback, complaints, or issues in a timely manner to support continuous service improvement.

Qualifications

• Excellent interpersonal, written, and verbal communication skills, with a friendly and professional approach.
• Strong administrative skills and meticulous attention to detail, ensuring accuracy in all tasks.
• Calm under pressure with the ability to prioritise and manage multiple tasks in a fast-paced environment.
• Awareness of diverse cultural perspectives and a sensitive, client-focused approach.
• A collaborative team player who thrives in a supportive environment.

Desirable

• Previous experience in the education sector or government-contracted programs.
• Familiarity with student management systems.

Additional Information

• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities

Diversity Equity and Inclusion

Join our dedicated team committed to enhancing the experience of our clients!

How to Apply

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. The Navitas portfolio employs over 5000 staff and supports over 60,000 students, encompassing a broad selection of partners, locations, and opportunities, including university pathway programs, English language qualifications, employment training, and creative media training.