Team leader, tenancy services (adelaide)

Industry experience essential –Circa $100,000+ salary sacrificing –Amazing organisation and team culture

The Client

Our client is a social landlord focused on the needs of individuals living with a disability. They design, build and manage their own modern and fully accessible homes and believe that community connection and lifestyle preferences are as important as having a home that meets individual needs.

The Role

Our client is seeking a Leader for the Tenancy Service team. Reporting directly to the CEO, this role involves leading a high‐performing team to guarantee the delivery of outstanding tenancy and customer service. The ultimate goal is to enable tenants to sustain their tenancy and enhance their personal outcomes.

• Establish and oversee work schedules for the preparation and response to compliance audits related to Community Housing.
• Strategically plan monthly and annual tasks within the tenancy and property portfolio.
• Provide leadership and developmental support to a small team of Tenancy and Property Coordinators.
• Foster connections and gather information for tenancy recruitment, agreements, and support services.
• Regularly assess the goodness‐of‐fit and identify opportunities for improvement in tenancy service processes.
• Monitor tenancy and property service and financial data, taking necessary actions to support service quality, continuity, and financial sustainability.
• Serve as a liaison for the team, managing work processes, tenancy documentation, rents, and rental arrears.
• Ensure property condition reviews align with the Office for Community Housing guidelines and client policies.
• Produce timely reports on tenancy and property matters to meet the needs of management, the board, and government.
• Handle market rent calculations and increases.
• Provide financial support to the team, overseeing trust account processes, tenant refunds, rent import, and end‐of‐month finance reconciliation.
• Gather and report NRSCH data.
• Manage contracts and reporting for government interest properties, including head lease arrangements, maintenance obligations, quarterly KPI reports, and lease invoicing.
• Coordinate with Tenancy and Property Coordinators and the Program Manager, Maintenance, and Renewal on maintenance matters.
• Prepare monthly tenancy and property‐related KPI reports for the team and the Board.

Qualifications

• Previous experience managing a team within the real estate/property space.
• Excellent stakeholder management skills.
• Experience in tenancy management and a thorough understanding of the Residential Tenancies Act and disability housing guidelines.
• High‐level administration and/or EA experience within a similar field.
• Relevant industry qualifications.
• A team‐orientated approach to management.