Pay
AU$76,515.00 – AU$80,000.00 per year
Location
In person
Job Description
* Determine staffing and work‐requirements across the Lobby Service (Guest Service Agents, Porters, Car Park Attendants, Front Office All Rounders), and allocate duties to meet service and occupancy demands.
* Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
* Collaborate with Heads of Department to coordinate cross‐training and deliver a unified guest experience.
* Develop and maintain rosters and attendance records, ensuring the team is optimally resourced at all times.
* Uphold and enforce safety regulations and standards — champion a culture of health & safety across the team & Hotel.
* Oversee day‐to‐day operations, identify opportunities for improvement, and implement changes to enhance service, productivity and guest satisfaction.
* Engage with the team: conduct regular check‐ins, resolve grievances, foster open communication and build a strong, high‐performing culture.
* Step into front‐office duties to support the guest‐facing team and ensure seamless guest arrivals, check‐in/out, and overall reception operations.
* Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
Qualifications
* Minimum of two years experience in a hotel management.
* Diploma in Hotel or Motel Management (preferable not mandatory)
* Strong leadership skills with the ability to make quick, effective decisions.
* A customer‐focused mindset, ensuring outstanding guest experiences.
* Tech‐savvy and adaptable to new systems and platforms.
* Detail‐oriented, proactive, and results‐driven.
Benefits
* Work in front of the iconic Manly Beach
* Dry‐cleaning on us: you won't need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead
* Employee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more!
* Generous accommodation discounts across 4,500+ properties in over 110 countries
* Ongoing training and professional development opportunities
* A strong commitment to diversity and inclusion, with a focus on promoting diverse talent
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