The Opportunity
Our client is an innovative, fast growing non bank lender, offering a first-of-its-kind loan product in Australia. With strong funding and a clear strategy in place, 2025 is set to be a big year.
Following a successful launch, they're now expanding the team and looking for driven individuals to help support their next phase of growth.
The Role
This newly created, full-time role is based in Bondi Junction (offering Fridays WFH). You'll work closely with the Founders, Head of Credit, and a small team of Lending Specialists to help shape the future of the Lending Support function.
You'll manage the end-to-end loan process – from initial enquiry through to settlement – while building strong relationships with clients and guiding them through each stage. There's a strong customer education focus, so you'll be confident in communicating the product offering clearly and addressing any questions or concerns.
This is a hands-on role, ideal for someone who enjoys getting involved in shaping process and policy, and who wants to play a key part in the team's success.
Your day-to-day will include:
* Building strong relationships with new and existing customers
* Managing inbound enquiries across the customer journey
* Assisting with loan applications and credit support
* Resolving customer needs with care and efficiency
* Contributing to process and policy improvements
* Supporting business projects and continuous improvement initiatives
About You
* Experience writing residential loans, with proven ability to manage the lending process from initial enquiry through to settlement, gained either from a lender or mortgage broking environment.
* Solid knowledge of credit and the end-to-end lending process
* Passion for delivering exceptional customer service and building client relationships.
* Strong communication skills with a calm, solutions-focused approach
* Great attention to detail and sound judgment
* Proactive, adaptable mindset with a willingness to get involved
The Finer Details
* Full-time, permanent
* Based in Bondi Junction – 4 days in office, 1 day WFH
* $80K–$100K + super + bonus (depending on experience)
You'll be joining a high-performing, supportive team with the opportunity to make a real impact and grow with the business.
Consultant
Alice Pipes
Director
************
************************
Reference number: 12143
Profession:Banking & Lending
Company: Keegan Adams
Date posted: 20th Mar, 2025