Incident Resolution Specialist
The primary objective of the Incident Manager is to oversee all aspects of incident management, from evaluation and identification to resolution and prevention.
This role involves recording issues, designing procedures for prevention, and managing technical support teams.
Key Skills and Qualifications:
* Compliant with DoD 8140 Information Assurance Technical (IAT) Level 2 standards.
* Effective communication skills, including written and interpersonal interactions.
* Able to work independently with minimal supervision.
* Proven experience in Incident, Problem, and Change Management processes aligned with ITIL best practices.
* Hands-on experience using IT Service Management (ITSM) tools for incident tracking and resolution.
* Able to manage complex technical situations and coordinate across multiple teams under pressure.
* Strong analytical and problem-solving skills to identify root causes and recommend long-term solutions.
Education and Requirements:
* A minimum of 10 years of relevant experience or equivalent combination of education and experience required.
* Active TS/SCI clearance with Polygraph is mandatory.
* US Citizenship is essential due to the nature of government contracts supported.