Overview
atWork Australia is a leading employment services provider working with Australians living with disability, injury, health condition or those who require additional support, across the nation. We empower our clients, supporting them to build better working lives.
To do that, we work with people to identify their goals and aspirations, build skills and job-readiness, and support them through interviews and into employment. We also work with prospective employers to ensure their needs for recruiting new team members are met. In short, our approach is to support a person in the way that best helps them transform their life, in pursuit of our belief that work's for everyone.
You must be a Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
Job Description
* This is an on-site position.
As a Service Manager for atWork Australia you demonstrate the passion, drive and commitment to support, lead and coach a thriving team of like-minded individuals, all driven by purpose and integrity. You model the atWork Australia values, live and breathe employment services, and genuinely believe that work's for everyone.
We are growing our presence across Regional Victoria. The successful candidate will be required to travel within a 150km radius.
A day in the life of a Service Manager may include:
* Ensuring team Key Performance Indicators and contractual obligations are consistently met and exceeded;
* Establishing and communicating clear direction for the effective operations of your team across various locations;
* Developing and maintaining a culture of performance across the business;
* Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth;
* Providing timely and quality monthly financial reporting and forecasting as directed by the Regional or Operations Manager;
* Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance;
* Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.
Responsibilities
* Lead and coach a thriving team across multiple locations, aligned with company values.
* Ensure KPI achievement and compliance with contractual obligations.
* Provide leadership, supervision, and development opportunities for staff.
* Deliver timely financial reporting and forecasts as directed.
* Manage risk, governance, and financial performance in collaboration with regional leadership.
Qualifications
Attributes and Experience:
* Extensive experience in the employment services industry;
* Experience in customer service or a client facing role;
* Experience in management and leading a team;
* Demonstrated ability to motivate employees and work with clients to overcome challenges;
* Strong stakeholder liaison with internal and external partners;
* Confident working towards KPIs and overseeing placements that result in sustainable employment for clients and employers;
* Desire to be part of the atWork Australia family and belief in our purpose: to connect people and business, so both can thrive;
* Hold a current Driver's Licence.
Additional Information
atWork Australia's Perks:
* On the job training and ongoing career development with national opportunities;
* Job stability and guaranteed full-time hours;
* Achievable quarterly incentive scheme;
* Access to benefits including health insurance discounts, psychology services, extended leave options, roadside assistance and paid parental leave.
Equal Opportunity
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians. We are happy to adjust our recruitment process to support accessibility needs.
Notes
Welcome to atWork Australia, part of the Work Health Group. Since 2003, we have helped thousands of job seekers across a broad range of industries. This content is provided for job posting purposes.
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