Job Overview
This is an exciting opportunity to lead a team in Kingaroy, working across our Home and Community portfolio. In this role, you will be responsible for guiding your teams in assisting clients according to their NDIS plans and goals.
About the Role
* Ensure consistency of service delivery by encouraging continuous improvement, adherence to practice guidelines and organisational policy and procedure.
* Lead the resolution of escalations and concerns from families/carers/advocates for clients.
* Deliver and promote organisational strategy through building a capable, relevant, high performing and compliant workforce.
* Manage team on a rotating roster to maintain effective site operations, and ensure roster is in alignment with target ratio of client to Support Worker hours.
* Create a well-balanced team culture, embracing and respecting the need to deliver high-quality services to our clients.
Key Responsibilities
* Bachelor's degree in human services or equivalent tertiary education is desirable.
* At least 3 years' experience working in leadership roles within the disability sector and Aged Care is desirable.
* Demonstrated ability in assisting vulnerable people to identify goals and in assisting them to make the necessary choices and decisions to achieve these goals.
* Interpersonal, negotiation and communication skills required to grow relationships with team members and stakeholders and deal with issues of a sensitive nature.
* Problem solving skills, to successfully identify problems, develop solutions and implement these using a logical and systematic approach.
* Demonstrated experience leading a team to achieve performance targets and KPI's.
* Proficiency in using current MS Office Suite (i.e. Word, Excel, PowerPoint, Outlook), Employee Self Service programs, and communication technologies.
* Possession of a current driver's licence, reliable motor vehicle and comprehensive insurance.
Selection Criteria
* Fit2Work National Criminal History Check
* Working with Children Check (Blue Card)
* NDIS Worker Screening Check/Yellow Card
* First Aid and CPR certificate