Role of a Service Desk Analyst: Delivering Exceptional Customer Support
This is an opportunity to work as the first point of contact, resolving technical issues and connecting customers with solutions.
* Key Responsibilities: Providing technical support, troubleshooting ICT hardware and software issues, communicating technical information to customers, and delivering high-quality customer service.
To succeed in this role, you will need strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As a Service Desk Analyst, you will be working closely with internal teams to manage and resolve incidents effectively.
* Required Skills: Strong focus on customer service, ability to troubleshoot basic ICT hardware and software, operational service desk or contact centre experience, clear communication skills, and proven ability to deliver outcomes within agreed schedules.
The ideal candidate will have a solid understanding of the importance of providing timely and effective technical support. They will be able to communicate complex technical information in a clear and concise manner, ensuring that customers receive the best possible outcome.
* Desirable Qualifications: Knowledge of the Remedy helpdesk framework and Australian citizenship.
We are passionate about providing equal employment opportunities and embracing diversity. We actively encourage applications from any background.
At our organisation, we believe in creating a positive and inclusive work environment where everyone feels valued and respected. If you share our values and are passionate about delivering exceptional customer support, please apply now!