The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
Our In-Store team at DoorDash is on a mission to transform the hospitality industry. We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments, empowering restaurant and hospitality operators around the globe to deliver on world-class guest experiences and enable their businesses to thrive. This role will have exciting areas of impact on the business by leading enterprise implementations and driving strategic value for our largest clients.
You're excited about this opportunity because you will...
Act as a strategic partner across departments including Sales, Product, and Customer Success. Ensure alignment on complex client objectives from pre-sale through ongoing support while leading cross-functional initiatives to optimize the implementation process.
Take ownership of the implementation lifecycle for complex, multi-location, and high-value enterprise accounts. Develop tailored implementation strategies to meet each client's unique requirements with a focus on maximizing value, driving platform adoption, and achieving ROI.
Take ownership of designing, organizing, and delivering comprehensive onsite training sessions for key clients. Tailor training content to address each client's specific needs, ensuring full platform adoption and alignment with their business goals.
Lead the strategic planning, scheduling, and resource management of high-stakes implementation projects. Anticipate and manage cross-functional dependencies while proactively identifying risks and taking ownership of solutions to keep projects on track.
Actively contribute to the onboarding and training of recent team members. Share best practices, insights, and technical expertise to accelerate their development while serving as a mentor through the complexities of enterprise implementations.
We're excited about you because...
You have 4+ years of experience in Enterprise SaaS implementations, preferably in hospitality, with hospitality industry experience being a plus
You have experience in delivering high-quality in-person training and partnering with Fortune 1000 companies or other large enterprise accounts
You are detail-oriented with the ability to set priorities and be flexible in a high-growth environment, with excellent written communication and presentation skills
You are solutions-oriented with a proven track record of using incredible problem-solving and interpersonal skills to achieve company goals, plus the ability to build consultative relationships with C-Suite stakeholders
You have a proven record of creating and maintaining project plans, monitoring open issues, and driving resolutions, with experience using Salesforce, Zoom, Smartsheet, Google Suite, and equivalent tools
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We are an Equal Opportunities Employer and welcome applications from all candidates.
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📌 Senior Implementation Partner, In-Store
🏢 DoorDash Australia
📍 Melbourne