Customer Care Professional
Ambience Air Airconditioning is expanding and seeking a Customer Care Specialist to join their team. As a people person with a knack for solving problems, this individual will deliver exceptional support via phone and email, manage warranty requests, and coordinate with tradespeople to resolve issues quickly and professionally.
Key Responsibilities:
* Delivering exceptional support via phone and email - every interaction matters.
* Managing warranty requests - troubleshooting and providing after-sales support to customers with concerns regarding their installation.
* Coordinating with tradespeople and service providers to resolve issues quickly and professionally.
* Equipping customers with guides and seasonal tips to help them get the most from their systems.
* Collaborating across departments - from design to construction - to keep operations smooth.
* Upselling upgrades and components to enhance customer satisfaction and system performance.
The Ideal Candidate:
This candidate has proven experience in customer care, ideally within a helpdesk environment. They possess a warm, enthusiastic attitude and a team-first mindset. This individual is organized and process-driven with the ability to juggle multiple tasks.
Benefits of Working at Ambience Air:
Ambience Air is committed to its employees' growth and development. The company fosters a culture of innovation, feedback, and continuous improvement. Employees enjoy a dynamic work environment and opportunities for advancement.