Reporting to the Business Unit Manager – Flexi Parts, the Parts Sales Coordinator plays a pivotal role in delivering exceptional service to both external and internal customers.
This position involves a comprehensive approach to customer satisfaction and effective parts sales coordination.
Location: FlexiParts (Perth Airport, WA)
What you'll do:
Manage end-to-end parts sales, including quoting, order processing, and inventory decisions
Maximise ROI on used machines by cataloguing components and selecting optimal sales paths
Build strong customer relationships through exceptional service, upselling, and cross-selling
Collaborate with vendors to enhance product offerings and maintain positive partnerships
Drive growth in parts and service sales across local, national, and international markets
Support custom solutions beyond standard dealership scope, including axle group exchanges and certified transport frames
Track and recover outstanding core returns, ensuring accurate documentation and reporting
Prepare for succession into a senior role, contributing to long-term team leadership and strategy
Skills and Experience:
Proven previous experience in a customer service role
Proficient in conflict resolution with ability to navigate challenging situations
Exceptional communication proficiency (written, verbal, and interpersonal)
Competent in computer literacy, including MS Office Suite, with a proven record of data entry across various systems
Strong time management skills, capable of handling multiple tasks in high-pressure settings
Meticulous attention to detail
Able to work effectively both independently and collaboratively within a team
Knowledge of mechanics or automotive/mining industry experience is desirable
Our Benefits inclusive of but not limited to:
Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Employee Referral Program– Opportunity to receive a referral bonus up to $**** for applicable roles.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves.
We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds.
WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
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