Relief Customer Support Manager - Multiple Care Communities in the Metro AreaBurnley VIC 3121, Australia Req #861"At Opal HealthCare, we know that companies don’t succeed - people do."That’s why everything we do is driven by our purpose: to bring joy to those we care for, guided by our values of Compassion,Accountability,Respect andExcellence reflect thatCAREis at the heart of everything we do.With 138 Care Communities and over 20,000 team members, we’re one of Australia’s leading private aged care providers—and we’re growing.We’re currently seeking a permanent, full-timeRelief Customer Support Manager to join our Regional Relationship Team at Opal HealthCare. Covering regions from Warrnambool (West) through Melbourne (Central) to Lakes Entrance (East), these roles support a network of 53 Care Communities.What You'll Do:Support our Care Communities across Victoria as Relief and assist with new Customer Support Manager training and onboarding.Act as the first point of contact for new customer enquiriesConduct personalised tours of our Care Community, providing a warm and informative experience for prospective residents and familiesManage the sales pipeline and customer journey to maximise occupancy and service uptakeImplement sales initiatives that enhance conversion and promote our additional service offeringsSupport service excellence by monitoring feedback and maintaining high customer standardsAssist with reception and administration tasks to ensure smooth day-to-day operationsAbout You:Previous experience in Sales and/or Administration roles preferredBackground in Hotel, Duty or Property Management is highly regardedFriendly, professional communication style with strong customer service skillsOrganised, proactive and able to manage multiple priorities with easePassionate about delivering exceptional experiences and supporting older AustraliansWhat We Offer You:Work/life balance – Full-time hours (Mon–Fri, 9am–5pm), no weekend workProfessional development – Access to industry-leading training, leadership programs, and our dedicated Opal HealthCare AcademyExplore the Academy →Paid parental leave – 5 weeks for primary carers, 4 weeks for non-primary, plus an additional 5 weeks on return to workReferral bonuses – Earn up to $5,000 for recommending friends to join OpalSecondment opportunities – Grow your career through placements across our national networkA supportive team culture where your contribution is truly valuedShortlisted applicants will be contacted promptly for interview.Please note: All applicants must be willing to undergo a pre-employment medical, police check and NDIS Worker Screening Check.
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