Overview
You are a leader and change agent with a passion for empowering people to reach their potential. We are undergoing one of Australia's largest digital transformations using AI technologies. Together we can reimagine banking for millions of customers.
Responsibilities
* As a Senior Manager in the Business Bank's Customer, Channels & Data AI Centre of Excellence, you will play a key role in developing and executing AI initiatives and strategies to uplift the capability of practitioners and leaders alike.
* You will be the driving force that will help build the AI capability across the whole group and work through various levels across the businesses to embed the knowledge required to deliver on our business and customer outcomes.
* Using your leadership and organisational abilities, you'll foster a growth-orientated culture of sharing, learning and problem solving across teams.
Team Focus
Our team has a unique role to enable the Business Bank's vision of becoming Australia's #1 Commercial Bank, by delivering AI solutions through its Channels, Customer and Data. The team focuses on executing a customer-obsessed application of AI to deliver productivity gains for bankers and exceptional value for customers.
Qualifications
* Are confident defining and owning capability uplift roadmaps to drive excellence and innovation across data science and decision science and across the group
* Have experience in designing, developing, and implementing agentic and multi-agentic AI systems
* Have applied experience in multi-agentic Generative AI frameworks such as Semantic Kernel, AutoGen, LangGraph, or OpenAI Responses API (or equivalent frameworks)
* Can work with technical experts and work towards the most suitable solutions for the development of GenAI and AI
* Are strong communicators with excellent stakeholder management skills
* Can effectively collaborate with various stakeholders across the group to deliver high value and high impact initiatives
* Are able to manage several pieces of work concurrently to completion
* Can leverage metrics and data to inform continuous improvement that will drive the group forward with industry-leading practices
* Have experience in statistical control and performance estimation theory
* Are problem solvers able to navigate complexity and facilitate constructive conflict resolution
* Are passionate about AI and generative AI interpretability and outcomes explanation, with strong analytical skills
* Are interested in Business Banking and the development and service to Australian Businesses – both large and small
* Are passionate about driving change, both at a technical and organisational level, who are empathetic about the journey and who are ethical in their approach
* Are customer-obsessed, with a keen eye to understand the why and the what that impacts customers, and are excited by what exceptional customer service can mean in a leading Australian Business bank
Tech Skills
We use a broad range of AI, Machine Learning, cloud tools and frameworks. You don't need to know them all, but having significant experience with some of these leadership attributes (or equivalents) will set you up for success in this team.
* Expert in AI (practical GenAI experience and agentic workflow is a bonus), built and delivered AI capabilities end to end for business stakeholders
* Experience with agentic and multi-agentic AI systems and frameworks such as Semantic Kernel, AutoGen, LangGraph, or OpenAI Responses API
* Experience in statistical control and performance estimation theory
* Strong understanding of AI and generative AI interpretability and explainability
* Great leadership expertise in leading transformational experiences and high-performing teams of Data Scientists & AI SMEs
* Solid understanding of model risk management and compliance
* Strong in building relationships, educating and influencing stakeholder groups
* Innate ability of critical thinking and sound judgement
* Ability to act with integrity, accountability and an ethical mindset focused on customers, staff and key stakeholders
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