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Payroll trainee [swl793]

Hobart
ADP
Posted: 21 September
Offer description

Overview
Position Title: Payroll TraineeReporting Line: Managed Services ManagerPosition Purpose: Trainee role that will be mentored and trained through ADP's Academy program to deliver high quality payroll processing and support to clients.
Responsibilities
Participate in a formal payroll administrator training program
Gain foundational knowledge of the payroll industry and ADP products and services
Process allocated client payrolls ensuring accuracy and timeliness
Provide accurate and timely response for pay related queries via phone calls, ticket management and chat
Resolve client issues and/or escalate matters as required in a timely manner
Timely preparation of long service leave, terminations, retrospective payments and other payroll related payments and returns
Contribute to client experience measures (retention and Net Promoter Score) and Win As One performance goals
Identify and recommend continuous system and process improvements
Experience
Customer service experience desirable but not essential
Exposure in a payroll environment desirable but not essential
Basic understanding of current Australian payroll legislation desirable but not essential
Strong analytical and problem-solving experience
Commitment to delivering service excellence
Demonstrated effective communication to clients and associates (written and verbal)
Sound experience with MS Office skills – Outlook and Excel
Ability to manage time effectively with the ability to prioritise client needs
Experience with ADP products highly desirable
Certifications / Qualifications
Tertiary qualifications or completing (Cert IV / Diploma/Degree within Business / Administration) is highly desirable) or relevant experience may be accepted and will be considered in lieu of formal qualifications.
About ADP
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise.
We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
We\'ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click / to learn more about ADP's culture and our full set of values.
Promote local employment to your region, community or member organisation with a uWorkin Talent Community.
Find out more.
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