About Us
The Pickerings Group has built a strong reputation over decades for delivering exceptional customer service, representing leading automotive brands, and providing long-term career opportunities within a professional and supportive environment.
Porsche & Audi Centre Townsville is proud to be a Pickerings Group Dealership, one of North Queensland’s largest and most respected automotive dealer groups.
About the Role
We are seeking someone who thrives in a high-performance environment and understands the expectations of the prestige automotive brands.
As Workshop Controller, you will play a critical leadership role in driving workshop efficiency, productivity, and customer satisfaction while maintaining OEM standards and compliance.
Why Townsville?
Townsville offers the perfect balance of career opportunity and lifestyle.
* Over 300 days of sunshine per year
* Easy access to the Great Barrier Reef
* Short commutes
* Excellent schools and family-friendly communities.
What you will bring:
* Proven experience as a Workshop Controller OR Senior Technician / Team Leader ready to step up
* Strong understanding of workshop KPIs and performance metrics
* Experience within VW, Audi or Porsche highly regarded
* Experience with other prestige or luxury automotive brands will also be strongly considered
* Strong leadership and team development skills
* High-level organisational and time management ability
* Commitment to quality workmanship and customer satisfaction
* Current manual driver’s license.
Key Responsibilities
* Control and prioritise daily workshop workflow to meet productivity and efficiency targets
* Achieve and exceed key industry benchmarks including;
* Labour sales growth
* Technician productivity and efficiency
* WIP control and reduction
* Comeback reduction and quality assurance metrics
* Labour gross profit targets
* Ensure accurate job allocation based on technician skill sets and certification levels
* Monitor and manage workshop loading to optimise capacity and minimise downtime
* Support warranty compliance and manufacturer repair standards
* Oversee repair order quality, documentation accuracy and timely completion
* Lead daily toolbox meetings and performance reviews
* Drive a strong safety-first culture and workshop compliance
* Mentor and develop technicians and apprentices
* Work closely with Service Advisors to ensure seamless customer communication
* Assist with diagnostics and technical support where required (semi-productive).
What We Offer
* A Semi-productive leadership role with long-term career opportunities
* Attractive remuneration package with performance incentives
* Ongoing professional and manufacturer training
* Modern, well-equipped workshop facilities
Stability and career growth within a privately owned automotive group. Are you seeking a premium brand environment — Hit Apply now.