We are looking for a talented Service Manager to join our Darwin team. Reporting to the Branch Manager, the Service Manager supports the Darwin operations team in providing best-in-class service for our ever-expanding and loyal customer base of automotive, power generation, marine and mining customers.
You Will Make An Impact In The Following Ways
Supervise and coordinate Service Technicians and/or Service Team Leaders, including scheduling and ensuring alignment with repair plans.
Monitor technician productivity and repair quality, providing coaching and feedback to foster professional growth.
Provide first-level support to Service Technicians, escalating technical issues when necessary.
Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
Qualifications
Genuine commitment to safety leadership.
Strong leadership and team management skills.
Proven experience in service management within the heavy/light vehicle or transport industry.
Strong financial acumen, including understanding and application of financial indicators for better business decision-making.
Excellent communication and customer service skills.
Trade qualification in heavy vehicle mechanics or equivalent (highly advantageous but not mandatory).
Additional Information
Full Time / 38 hours per week ******* per month).
Location: East Arm, Darwin, NT.
Additional 10% remote location allowance + car allowance.
Competitive salary package.
Other Benefits
Comprehensive Cummins product training provided.
Income protection and continuance insurance.
Discounts with select private health insurance, PC software/hardware and a range of vehicles.
Annual remuneration review.
Participation in an annual variable compensation (bonus) program.
Employee assistance program available to employees.
Safety equipment / PPE provided.
Critical Competencies
Values differences – Recognizing the value that different perspectives and cultures bring to an organization.
Financial acumen – Interpreting and applying understanding of key financial indicators to make better business decisions.
Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus – Building strong customer relationships and delivering customer-centric solutions.
Directs work – Providing direction, delegating, and removing obstacles to get work done.
Ensures accountability – Holding self and others accountable to meet commitments.
Manages conflict – Handling conflict situations effectively, with a minimum of noise.
Service documentation – Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
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