Role Purpose
We are seeking an experienced Hotel Front Office Manager who is proactive, positive, solution‐oriented and able to maintain composure while focusing on exceptional service. The role will lead an effective, guest‐centered team and reports to the Hotel General Manager.
Responsibilities
* Drive guest satisfaction by delivering exceptional service and guest experience.
* Develop talent within the team – rostering, coaching, mentoring and advancing a high‐performance team.
* Work across a 7‐day roster that may include weekends, public holidays and nights.
* Contribute effectively within the established Management Team.
* Maintain a focused, guest‐centric approach to service excellence.
* Manage budget expectations through effective analysis, forecasting and controls, bringing financial acumen and cost controls and effective communication tools.
Skills and Experience
* A genuine ambition for hotel collaboration with strong business acumen and experience in driving service standards.
* Recent and demonstrable Hotel Front Office leadership experience.
* Strong leadership skill with the ability to inspire, motivate and develop a team.
* Sound IT capability proficient in multiple software platforms.
* Relevant long‐term and permanent working rights in Australia.
* A high standard of customer service focus with a passion for elevating guest journeys.
* Good financial awareness and an understanding of departmental performance.
* A people‐centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships.
Why Us
* 50% F&B discount across all Crystalbrook restaurants and bars.
* $99 room rates and a generous friends and family discount.
* Enhanced parental leave and lifestyle benefits.
* A commitment to a green future through enhanced sustainability practices.
* Access to our internal mobility program and team reward schemes.
* Online learning and training with tailored career development pathways.
* A culture of collaboration, elevating experiences and diversity.
* Limitless career opportunities in a fast growing, dynamic environment.
* Regular service recognition and team engagement events.
Crystalbrook Kingsley has transformed Newcastle's former Council Administration Centre into an elegant and sophisticated 130‐room five‐star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.
We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
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