Claims Officer Job Description
This is an exciting opportunity to work as a Claims Officer within the insurance industry.
* Promote our products and services through exceptional customer service and relationship building.
* Provide an operational and customer experience for diverse stakeholders, including customers, agents, and partners.
* Process claims in accordance with set procedures and policies, ensuring accuracy and prompt resolution.
About You
* Previous experience within insurance claims is highly advantageous.
* Strong customer service skills with a supportive approach.
* A passion for making a difference and helping others.
* An engaging phone manner with the ability to type and talk concurrently.
* Ability to handle multiple tasks to meet customer needs.
About Us
We value employee experience and are committed to providing a supportive work environment.
We offer various benefits, including hybrid working, wellbeing programs, flexible leave, and income protection insurance.
We strive to be a top employer, recognized for diversity, inclusion, and excellence.
We are proud to have been ranked among the best workplaces for dads and family-friendly employers.
Key Benefits
* 'Hybrid Working' – a mix of working from home and in the office.
* 'Thriving at our Best' wellbeing program, including coaching, counselling, and financial advice.
* Flexible leave and support through our Family Domestic Violence First Responder Network.
* Discounts on insurance products, car hire, hotels, goods, and services.
Awards and Recognition
We have received numerous awards for our commitment to diversity, inclusion, and employee well-being.
These include being named a Top Employer, Excellence Award for Health & Wellbeing, and Platinum Employer on the Australian Workplace Equality Index.
We continue to strive for excellence and recognition in these areas.
Career Development
We believe in developing our employees' skills and expertise through training and professional development opportunities.
We encourage our employees to participate in these opportunities and enhance their careers.
We are committed to creating a supportive and inclusive work environment that allows our employees to thrive.