Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You'll also have access to flexible benefits designed to support your wellbeing and growth, including:
* Flexible work arrangements that support balance
* Career development and leadership pathways
* Supportive and inclusive team culture
* Employee wellbeing programs and resources
* Access to Serco employee networks
* Opportunities to work across diverse government services
Make an impact at Serco
As an Operations Manager, you'll play a key role in leading service delivery across our NSW Schools contract, supporting a high-performing team and building strong client relationships. You'll work closely with the Contract Manager and Client Service Managers to ensure consistent, high-quality outcomes across multiple sites. This is a hands‐on leadership role where you'll balance operational delivery with continuous improvement and team development. Your work will directly contribute to safe, efficient and customer‐focused environments.
As an Operations Manager in the Facilities Management team, you'll make a positive impact by:
* Leading operational performance in cleaning contracts across multiple school sites
* Managing and strengthening client and stakeholder relationships
* Supporting and developing Client Service Managers and teams
* Driving safety, compliance and quality standards across operations
* Improving efficiency through innovation and continuous improvement
* Overseeing budgets, performance metrics and service outcomes
Serco is a place for youYou Could Be a Great Fit If You Have
* Experience leading teams in soft services FM/Cleaning in a customer-focused environment
* Strong relationship-building and communication skills
* Confidence managing budgets, KPIs and operational performance
* Ability to influence, coach and support others to succeed
* Understanding of WHS and compliance requirements
* A practical, solutions-focused approach with strong accountability
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
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