Your role at St John of God Geraldton Hospital
As a Patient Administration Assistant you will contribute to a high performing admissions service, ensuring overall integrity, accuracy and timeliness of all patient admissions and theatre bookings while providing a consistently positive patient experience.
St John of God Geraldton currently has a number of casual positions available. Applicants will continue to be considered for future positions as they arise across various wards over the next six months.
The Position
* Facilitate all aspects of the patient's pre‐admission and collate all appropriate paperwork
* Validate and process admissions forms
* Enter all relevant patient and booking data on the computer accurately and concisely
* Seek information for the completion of the Patient Fee Estimate
* Produce all patient labels and compile admission documents, verifying accuracy and completeness
* Assist patients with completion of admissions paperwork face‐to‐face
* Monitor and verify Pre‐Admissions Clinic appointment requirements, ensuring they are booked
* Ensure that all patients who require a Pre‐admissions assessment have relevant nursing forms in their admissions pack
* Conduct a final check of admissions pack and consolidate with medical records
* Process outstanding admissions paperwork on the day of admissions if needed
* Receive all monies for admissions
* Provide patients with all relevant information regarding their admission, costs and associated details
* Conduct health fund checks and confirms patient status for MVIT, workers' compensation etc.
* Obtain quotes for uninsured patients
* Review and validate patient consents
* Generate patient admissions files and adhere to sound document management
* Facilitate all aspects of booking cancellations and rescheduling
* Attend to the hospital reception
* Provide and maintain a prompt and efficient telephone and reception service, including the switchboard and wayfinding
* Ensure a high level of customer service is provided in a professional and courteous manner
* Interview patients with a focus on patient ID verification and increasing patient comfort
* Assist patients with any special requests they require and advise relevant departments
* Hand over the patient to nurses
* Monitor and respond to critical and non‐critical hospital alarms and security systems according to hospital procedures
* Generate daily reports (morning and night) e.g. discharges, proposed admissions and current in‐patients
You will possess strong interpersonal and communication skills, both verbal and written, and the ability to provide high‐level customer service, liaising effectively with the public, patients and all levels of caregivers in a professional manner.
A solid understanding of document management is needed, with meticulous attention to detail and accurate data entry. Sound planning and organisational skills are essential, including the ability to prioritise tasks and manage competing demands.
To succeed you will have demonstrated experience in a fast‐paced administration role, preferably within a health care or medical environment. Computer skills with a good working knowledge of MS Office will be required. Good working knowledge of webPAS will be highly regarded.
Above all, patient care will be at the core of everything you do, committing to and supporting our Mission and Values.
We can offer you
* Salary: $43.47 to $46.92 per hour (inclusive of casual loading) plus 12% superannuation
* Casual positions available
* As a casual employee you can salary package a percentage of your earnings each pay period
* A healthy work‐life balance through flexible work options, additional purchased leave and well‐being programmes
* Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
* Employee support through our dedicated free Employee Assistance Program (EAP)
* Innovative Professional Development opportunities
All applicants are asked to submit a current CV and covering letter (of no more than two pages) demonstrating how you meet the above position requirements.
For enquiries contact Wendy Acton, Executive Assistant, on (08) 9965 8888.
Applications will be reviewed throughout the advertising period and interviews conducted regularly. Apply today!
At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.
Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well‐being.
Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.
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