About Custom Fleet
Custom Fleet is a leading fleet and leasing company in Australia and New Zealand, with over 40 years of experience using technology to simplify complex fleet management.
Role Overview
A Passenger Service Controller provides maintenance fleet management support across our Australian and New Zealand supplier network, authorising vehicle maintenance and repair work and ensuring cost‐effective outcomes while minimising vehicle downtime.
Responsibilities
* Review and issue work authorities across the Australian and New Zealand national repairer network
* Negotiate maintenance and repair costs and prevent unnecessary upsells
* Adhere to KPIs including call, mailbox and processing volumes along with savings targets
* Act as a subject matter expert for passenger and light commercial fleet products
* Build and maintain supplier and client relationships
* Process and approve maintenance invoices and payments
* Maintain manufacturer pricing and discounts
* Ensure vehicle warranties are adhered to
* Monitor vehicle breakdowns and resolve exceptions
* Support Sales and Relationship Managers
* Assist with compliance documentation
Other Duties
* Support the Commercial Service Control team as required
* Other tasks as needed to support business outcomes
Qualifications & Skills
* Trade‐qualified motor technician
* Analytical and data interpretation skills
* Fleet management industry understanding
* Excellent communication skills
Additional Requirements
* Certificate III Light Vehicle Technology
* Intermediate proficiency in Microsoft PowerPoint, advanced proficiency in Microsoft Word and Excel
* Higher School Certificate or equivalent
* Prior mechanical experience
* Heavy/commercial vehicle experience highly regarded
Benefits
* Annual performance bonus
* Take 5 program – potential to earn an extra week of annual leave
* Collaborative hybrid work environment – 3 days in office
* Company funded social events
* Dress for your day policy
* Intersection – our Diversity Network
* Cultural Leave swap
* Ongoing investment in your growth including access to our digital learning platform – Degreed
* Reward and recognition programs
* Volunteer and community engagement opportunities
* Wellbeing leave
Inclusion & Diversity
Custom Fleet is committed to growing a diverse team. We encourage applications from all backgrounds, communities and industries, and we are committed to providing support for candidates with disabilities or who need adjustments.
Unlawful Conduct Commitment: Custom Fleet maintains a culture of respect with zero tolerance of discrimination, harassment and victimisation, upholding the highest standards of ethical behaviour and compliance.
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