Delivery Manager
Clerk Grade: 11/12
Employment Type: Temporary, Full‐time to 30 June 2027
Location: 4 Parramatta Square (base) hybrid working, which is subject to change based on team needs or broader divisional and DCS flexible work policies.
Division: NSW Fair Trading Division – Digital Delivery team
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure a fair and safe marketplace for goods, services and homes in NSW. At NSW Fair Trading, we've been on an exciting journey of transformation – reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We're creating a more modern, responsive and risk‐based Fair Trading – one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
About the team
NSW Fair Trading is responsible for the administration of property and consumer protection laws in NSW. Fair Trading's Digital Delivery team works collaboratively with key internal and external stakeholders to deliver high‐quality digital solutions for customers. This role supports the Strata Hub, an award‐winning and critical digital product for strata in NSW, whose core objective is to provide an easy, trusted way to find information and manage strata matters for everyone living in NSW. The Digital Delivery team sits within the Digital directorate in Fair Trading's Strategy, Policy and Delivery business unit.
About the Role
You will be the lead Delivery Manager for a high‐priority NSW Government digital product, responsible for delivering current Strata Hub enhancements and contributing to the future product roadmap.
What you'll do
* Project leadership – act as the authoritative expert on your project, representing the project to executives through governance processes and ad‐hoc communications.
* Provide regular updates on delivery progress, vendor and contract management, financials and stakeholder engagement.
* Identify and manage interdependencies, risks and issues, escalating as needed.
* Initiate and manage work with key subject‐matter experts (ICT, Privacy, Procurement, Legal, Communications, Policy, and vendors) to de‐risk dependencies.
* Agile and team delivery – motivate and guide cross‐functional Agile delivery squads.
* Facilitate ceremonies, manage release and sprint planning, and oversee workflows to meet release roadmap targets.
* Foster a high‐performing, self‐organising team culture and continuously improve delivery practices, balancing governance, transparency, creativity and a focus on getting things done.
* Product delivery – support product managers, designers and business analysts to capture requirements, define acceptance criteria, prioritise features and meet delivery cadence and user needs.
* Collaborate with developers, architects, business analysts, designers and testers to estimate effort, mitigate technical risks, address defects and ensure the timely release of high‐quality product features.
* Stakeholder alignment – align delivery with user needs and an evolving regulatory environment.
* Work proactively with business stakeholders and subject‐matter experts to pre‐empt and neutralise potential conflicts.
* Budget and resource management – manage financial forecasting and complex, interdependent budgets in line with Treasury and PTA requirements.
* Support recruitment and enable onboarding to ensure delivery continuity.
To be successful in this role, you will demonstrate
* A strong outcomes focus, with the ability to deliver at pace while maintaining quality with minimal supervision.
* Experience working on high‐pressure, high‐visibility government digital priority projects.
* Strong knowledge of JIRA, Confluence and Microsoft tools.
* Strong problem‐solving ability and stakeholder management skills.
* Experience leading delivery in agile digital environments, including large‐scale delivery management roles.
* Proven experience forecasting and managing complex, interdependent budgets.
* Experience responding to shifting priorities while maintaining alignment with government objectives.
* Experience drafting House Folder Notes, Budget Estimate preparation notes, and delivering short‐notice responses to parliamentary or Budget Estimates Questions on Notice.
Why join us
This is an opportunity to work on a high‐impact, customer‐facing digital product that supports thousands of strata residents across NSW. You'll play a key role in shaping the future of the Strata Hub and contributing to meaningful regulatory and service outcomes.
Salary
Salary Grade 11/12, base salary starting at $149,739 base plus superannuation.
Application details
Closing Date: Tuesday, 31st March 2026 (at 9:59 am)
Contact: Francis Wen,
Diversity & Inclusion
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. If you need support or access to adjustments during the recruitment process, please contact or 02 9494 8351.
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