Department Manager (Store Level)
Location: Melbourne, Victoria, Australia.
As a full‑time Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your success and that of the company.
Responsibilities
* Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
* Take responsibility for your store and department’s strengths, analyze sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
* Manage team planning, scheduling, and ensure seamless opening and closing routines.
* Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
* Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
* Represent yourself and the brand positively during all customer interactions.
Qualifications
* Experience in retail management and operations.
* Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
* Expertise in sales planning, analysis, and follow‑up, using customer‑centric tools and reporting.
* Strong and confident leaders who inspire, coach, and develop their teams with integrity.
* Thrive in collaborative, dynamic environments, with a solution‑focused mindset.
* Motivated to create great customer experiences while promoting and selling our products.
* Keen interest in fashion trends, commerciality, and competitor insights to drive sales.
* Effective communicators, creative, and curious.
* Flexible, analytical, achievement‑oriented, with the ability to manage statistics and work with numbers.
About the Company
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry toward a more inclusive and sustainable future.
Benefits
* Receive 25% off H&M Group brands: H&M, COS, Monki, Weekdays, Arket, & Other Stories.
* Access to Uprise, a digital wellbeing program that helps you monitor and improve your wellbeing through a user‑friendly app. You are also entitled to three free confidential sessions per year with experienced and licensed coaches or therapists at your choosing.
* Up to 26 weeks of company paid leave for eligible team members.
* Global opportunities: Join H&M and your career can take you anywhere. We offer an opportunity to be part of a team across the globe.
How to Apply
Take the next step in your career together with us. The journey starts here. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
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