Customer Experience Advocate
We are committed to creating an exceptional customer experience and are seeking a dedicated Customer Experience Advocate to join our Greenhills team. As a key member of our customer-facing team, you will play a vital role in delivering personalized support, promoting our brand values, and enhancing customer satisfaction.
About the Position
The successful candidate will have excellent communication skills, a customer-centric approach, and the ability to work effectively in a dynamic environment. You will be responsible for:
* Providing exceptional customer service, responding to their inquiries, and resolving issues in a timely manner.
* Developing and maintaining relationships with customers, understanding their needs, and providing tailored solutions.
* Collaborating with the Greenhills Branch team to promote our brand values and enhance customer satisfaction.
* Managing customer bank accounts, including opening, closing, and overseeing transactions.
* Collaborating with specialists in the business to deliver exceptional customer experiences.