Kick start Your Federal Government Career in a Meaningful Customer-Facing Role
HOBAN Recruitment is seeking enthusiastic APS3 level Participant Support Officers for full-time positions based in KATOOMBA NSW .
This is a fantastic opportunity to work within a supportive government environment while gaining experience that makes a real difference in people's lives.
What's on offer:
* Full time role - 37.5 hours per week, Monday to Friday
* Prime Katoomba office location
* Gain valuable public service experience in a participant-facing role
* $37.36 per hour + 12% super
About the role:
As a Participant Support Officer, you'll be the first point of contact for individuals accessing life-changing support services. Your role will be central to providing accurate, friendly, and responsive support to participants, stakeholders, and team members, both in-person and virtually.
Key responsibilities:
* Deliver professional and empathetic front-line customer service
* Manage appointments, inboxes, calendars and incoming communications
* Provide face-to-face support at reception and assist with participant enquiries
* Respond to phone and email enquiries using scripts and guidelines
* Escalate complex issues to senior team members as needed
* Maintain accurate records, data entry, and administrative coordination
* Support internal meetings, including scheduling and minute-taking
* Assist with operational tasks such as processing invoices and arranging travel
* Collaborate with your team to share knowledge and support continuous improvement.
What we're looking for:
* Previous experience in a customer service, admin, or reception role
* Excellent verbal and written communication skills
* Confidence using Microsoft Office and digital systems
* Ability to manage multiple tasks and meet deadlines
* Strong attention to detail and organisational skills
* Empathy and professionalism when supporting diverse individuals
* Ability to work effectively both independently and in a team
Desirable experience:
* Experience in a government, disability, health or community services environment
* Familiarity with administrative law, service delivery, or participant-facing programs
* Resilience in managing sensitive or complex customer interactions
Eligibility requirements:
* You must be an Australian Citizen to be considered
* All applicants must be able to pass a National Police Check and other pre-employment checks
How to apply:
Submit your resume and a short cover letter outlining your relevant experience and availability. Apply now as interviews are being scheduled shortly.
Diversity and inclusion matters
At HOBAN, we encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse candidates, LGBTIQA+ individuals, and people of all ages. We are committed to supporting a workplace that reflects the community we serve.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.