Delivering exceptional customer experiences requires a unique blend of skills and knowledge. As a Complex Customer Service Specialist, you will be instrumental in positively impacting our customers' interactions.
About the Role
* You will contribute to retention and growth by serving as a key interface within our organization, ensuring effective service delivery and issue resolution for customers.
, Benefits:
* We champion safety standards in every interaction. This means providing fast, courteous responses to customer enquiries while maintaining accurate loggings of service interactions
, Telstra’s Values In Practice: While performing your role, you adhere strictly to first level resolution of technical issues with smart escalation when needed.