Job Details
Agency: Department of Health Work unit Outpatients Specialist Clinic
Job title: Administration Officer
Designation: Administrative Officer 3
Job type: Full time
Duration: Ongoing
Salary: $68,776 – $73,898
Location: Darwin
Position number: 37776 RTF 344193
Closing date: 29/03/2026
Contact officer: Dee Devine, 08 8922 81*** or **********@nt.gov.au
Agency website: http://www.health.nt.gov.au/
Apply online: https://jobs.nt.gov.au/Home/JobDetails?rtfId=344193
Application Requirements
Applications must include a one‐page summary about you, a detailed resume, and copies of your tertiary qualifications.
Inclusion and Diversity
The NTPS values diversity and encourages applicants from all diversity groups to apply. Aboriginal applicants will be granted priority consideration. For more information on inclusion and special measures recruitment plans, please refer to the OCPE website.
Primary Objective
Applies knowledge, skills, attributes, and abilities with administrative processes in professional relationships with individuals, families, groups and communities.
Context Statement
Works as part of the outpatient team to provide appointment management services for specialist clinics located at Royal Darwin Hospital, Palmerston Regional Hospital and Palmerston Health Precinct.
Key Duties and Responsibilities
* Provide effective and efficient customer‐focused service through the provision of information to the public regarding specialist outpatient clinic appointments and services.
* Appropriately and professionally answer and direct all incoming correspondence (telephone and email) made to the outpatient department.
* Record arrival and discharge details of outpatient department patients and direct them to the appropriate locations.
* Register and update demographic and financial classifications in accordance with the requirements of cross‐border charging and the National Health Data Dictionary.
* Participate in hospital‐wide quality improvement programs, self‐evaluation and performance management reviews.
* Participate in data collection activities to monitor department performance.
* Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
Selection Criteria Essential
* Well‐developed knowledge, skills, and experience in administrative processes.
* Well‐developed oral and written communication and interpersonal skills.
* Demonstrated high level customer service skills which include the ability to deal politely and calmly with members of the public in person, on the phone or by email.
* Proven ability to organise and prioritise work; to complete tasks and meet deadlines with a high degree of accuracy in a high‐pressure environment.
* Experience in using computer data management and software applications.
* Self‐motivation and initiative with the ability to work to a high professional standard with minimal supervision within a multidisciplinary team.
* Demonstrated experience of effectively working with people from diverse cultures.
Desirable
* Medical terminology certificate.
* Certificate II in business administration.
Further Information
Positions may be subject to pre‐employment checks such as immunisation requirements, working with children clearance notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For immunisation requirements – Category A (direct contact with blood or bodily substances) or Category B (indirect contact with blood or bodily substances), check with the contact person for requirements.
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