About This Role
This position plays a pivotal role in driving growth within the National Disability Insurance Scheme (NDIS) market by leveraging strategic partnerships and fostering a culture of excellence.
The Key Responsibilities include:
* Enhance participant satisfaction by cultivating strong relationships with key stakeholders.
* Conduct thorough market research to identify emerging trends.
* Develop innovative strategies to drive business expansion within the NDIS market.
* Collaborate with cross-functional teams to optimize participant engagement and improve service delivery, ensuring seamless compliance with NDIS regulations and standards.
* Lead and oversee a team of support workers, providing guidance, mentorship, and opportunities for professional growth and development.
* Advocate for the rights and needs of individuals with disabilities within the community and relevant agencies.
* Maintain regular communication with key stakeholders, including support coordinators, therapists, guardians, and others.
Requirements for Success:
* Exceptional Communication Skills.
* A high level of Organizational Skills.
* Excellent Problem-Solving Skills.
* Strong Interpersonal Skills.
* Able to adapt to changing circumstances.
* Relevant degree or diploma.
* In-depth knowledge of the NDIS.
* 4-6 years of experience in client relationship management.