Join to apply for the Resident Services Ambassador role at Mirvac2 weeks ago Be among the first 25 applicantsJoin to apply for the Resident Services Ambassador role at MirvacGet AI-powered advice on this job and more exclusive features.Direct message the job poster from MirvacSenior Talent Acquisition Consultant at MirvacMirvac is a brand that creates and curates better experiences. We are more than developers or builders - we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.Join us as we work towards building the imagine nation.Your opportunityAs a Resident Services Ambassador, you will provide an exceptional customer experience and deliver the LIV Brand Promise by executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and build strong relationships with key stakeholders (internal and external).This role will be based at LIV Albert Fields located in Brunswick.In this role you will:Guide customers through the customer journey from initial inspection, to move in, building orientation, rental payment and complaint supportManage the resident move in and out experience including pre-move communications, apartment checks, arrival and orientation, pre-departure inspections and condition reportsSupport the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime, including conducting leasing inspections and actively engaging with residents on retention strategiesImplement the Resident Community Program for the asset and associated event calendar, with positive promotion of initiatives to deliver increased resident engagement and retentionLead site inspections and work with the wider asset team(s) to implement any required initiatives to drive excellence in presentation, performance and safety standardsConduct regular property inspections in accordance with the Residential Tenancies Act and other legislative requirementsMaintain a visible presence onsite and provide residents with an energetic, efficient and memorable experience when responding to requests, and resolving problems and concerns as they ariseAccurately log, triage and respond to resident complaints and interactions, feedback and requests to support customer NPS, and ensure assignment to the appropriate person where escalation is requiredSupport the onsite team with general administrative tasks and keep the office running smoothly as requiredActively contribute to project working groups across the business that deliver tangible outcomes for the divisionAbility to work evenings, weekends, public holidays and across multiple assets as requiredYour point of differenceThe ideal candidate will be customer-centric with the ability to maintain exceptional stakeholder relationships and liaise with people at all levels. With a proactive and self-motivated mindset, you have the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness. You have exceptional interpersonal skills to navigate customer queries and complaints to solve problems with positive outcomes. You will have prior experience working in asset management or hospitality, ideally in a high-volume customer-facing and administrative role. Attention to detail, commitment to quality, professionalism and confidentiality are a must. A high level of IT proficiency is desirable (Salesforce, StarRez).The following certifications are desirable: Real Estate Agent or Assistant Agent License, First Aid Certificate, Responsible Service of Alcohol Certificate.Life at Mirvac93% of our employees said that 'they were proud to work for Mirvac'Leadership and Professional Development Programs including Mirvac MastersDiverse workforce with over 25 ethnicities and 33 languages spokenDiscounts across health, wellness, lifestyle, motor vehicle, travel, technologyRewarded with $1000 Mirvac Securities annuallyAll of these attributes are preferred, if you think you may be the right fit for the role please still apply.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative, Customer Service, and General BusinessReferrals increase your chances of interviewing at Mirvac by 2xSign in to set job alerts for “Community Manager” roles.South Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoManager, Omni-Channel Marketing ActivationMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$160,000.00-A$180,000.00 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 18 hours agoMelbourne, Victoria, Australia 8 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia A$70,000.00-A$90,000.00 2 days agoRichmond, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 3 weeks agoPartner Community Manager (12 months, fixed-term)Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia A$90,000.00-A$110,000.00 2 weeks agoManager Community Services - Community Services & ILUâs Melbourne, VICMelbourne, Victoria, Australia 1 week agoMoorabbin, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. 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