This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Assistant Director - Customer Success Manager (Remote). In this role, you will be integral to ensuring customer satisfaction and retention across the client lifecycle. You will collaborate with various teams to build strong relationships, understand customer needs, and enhance the value delivered to clients through proactive engagement. Your expertise will empower clients to realize the full benefits of our offerings, ultimately contributing to their success and loyalty.
Accountabilities
* Own the day-to-day success of assigned clients across the customer lifecycle, focusing on adoption, account health, and retention at scale.
* Serve as a trusted partner to customers by sharing relevant best practices and resources.
* Plan and lead structured customer engagements such as onboarding sessions, kickoffs, and periodic business reviews.
* Facilitate customer enablement activities, including workshops and scalable education initiatives.
* Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.
* Regularly review customer usage data to identify trends, potential risks, and growth opportunities.
* Create and maintain account plans to improve adoption and customer satisfaction.
* Act as the voice of the customer, collaborating with internal teams to share feedback.
* Coordinate customer-facing initiatives with internal partners.
* Contribute to the analysis and improvement of customer workflows.
Requirements
* 5+ years of experience in customer-facing roles such as account management or customer success.
* Strong communication, relationship-building, and presentation skills.
* Proven ability to collaborate effectively within cross‐functional teams.
* Experience developing and maintaining customer account plans.
* Solid probing and investigative skills to support customer‐centric solutions.
* Experience supporting client communications and initiatives at scale.
* Understanding of complex business and risk concepts, particularly in regulatory compliance.
* Ability to use data and insights to identify service issues.
* Demonstrated ability to document and improve processes.
* Prior experience with Industrial and/or Logistics organizations preferred.
* Basic understanding of AI concepts and willingness to learn about AI tools.
Benefits
* Competitive salary and eligibility for incentive compensation.
* Comprehensive benefits package including medical, dental, and vision insurance.
* Parental leave and paid time off.
* 401(k) plan with employee and company contributions.
* Life, disability, and accident insurance.
* Discounted employee stock purchase plan.
* Tuition reimbursement.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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