**Job Overview**
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We are seeking a dynamic and results-driven Sales Manager to join our team and drive membership growth and revenue.
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The successful candidate will be responsible for driving both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement.
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Key Responsibilities:
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1. Manage new appointments/tours, customizing each interaction and conducting structured communication.
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2. Follow up with no-shows and non-joiners to address concerns and re-book appointments.
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3. Evaluate and adjust sales strategy and activity based on performance trends.
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4. Confirm next day's appointments with a personalized approach to minimize cancellations.
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5. Plan and execute 'call drives' to proactively reach out to potential prospects and schedule appointments.
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6. Capture data and outcomes of calls, appointments, and tours using company systems.
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7. Lead Generation And Conversion: Explore new lead generation avenues, such as corporate partnerships and community events. Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members.
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8. Team Development And Training: Conduct regular meetings to coach, motivate, and develop the team. Provide instant feedback to team members who do not offer exceptional service. Guide new joiners towards personalized 1-1 sessions or group exercise classes.
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9. Operational Excellence: Uphold operational excellence in all interactions. Always adhere to company policy and procedures.
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10. Duty Management: Ensure a great welcome and experience for every member at every opportunity. Deliver an excellent joiner experience and tour every time for every guest.
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11. Maintain high standards of cleanliness and hygiene in the club. Lead on the safety of the club, ensuring compliance with all regulations.
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12. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance.
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13. What's In It For You:
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14. Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
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15. Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
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16. Health and Wellness: Complimentary gym membership for you and discount for family member.
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17. Professional Development: Opportunities for ongoing professional development and career advancement.
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