Job Summary
We are seeking an experienced leader to oversee the delivery of real-time services across our contact centre operations.
About the Role:
* The successful candidate will be responsible for forecasting demand, optimizing staffing levels, and maintaining exceptional service quality.
* This role involves managing and resolving incidents in real-time, ensuring that our customers receive the highest level of service.
Your Qualifications:
* You will have relevant qualifications in service delivery management or a related field.
* Expertise in real-time service delivery, incident management, performance monitoring, and workforce planning is essential.
* A proven track record of leading high-performing teams in a contact centre environment is required.
What We Offer:
* Boosted superannuation with 13% as standard.
* Flexible work arrangements to suit your lifestyle.
* Industry-leading parental leave policies to support you and your family.
Join us and enjoy a world of career opportunities focused on creating connection and belonging.