Front Office Assistant Manager – Accor Nords Wharf, NSW, Australia
Accor Nords Wharf, New South Wales, Australia
The Front Office Assistant Manager plays a crucial role in supporting the overall operation of our hotel, ensuring guests receive the highest level of service and satisfaction. Working closely with the Hotel Manager, you will oversee daily operations, lead and motivate staff, and uphold our standards of excellence in hospitality.
Responsibilities
- Assist the Hotel Manager in overseeing all aspects of hotel operations
- Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures
- Monitor guest satisfaction levels and address any issues or concerns promptly and effectively
- Collaborate with other departments to develop and implement strategies for improving guest experience and maximising revenue
- Handle guest inquiries, complaints, and special requests, demonstrating a commitment to guest satisfaction
- Respond to and coordinate emergency situations
Qualifications
- Solid background in Front Office procedures and Opera PMS
- Experience supervising, training and motivating team members
- Solid hospitality knowledge including Front Office and Food & Beverage
- Ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Proven ability to coach, mentor, develop and inspire teams
- Good interpersonal skills with the ability to communicate with all levels of team members
- Willingness to work flexible hours including mornings, nights, weekends and holidays
Benefits
- Be part of a global hospitality company with Accor’s limitless possibilities
- On-the-job training and mentorship
- Access pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
- Industries
- Hospitality
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📌 Front Office Assistant Manager
🏢 Accor
📍 City of Lake Macquarie