Customer Service Representative - Sales support
Customer Service | Rydalmere, NSW
Closing date: 06/03/2026
About us
As a leading global manufacturer of heating and cooling equipment, we're innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers, to accountants, safety and wellbeing professionals, Rheem depends on people to power our innovations. So come join us on our journey and help shape the future of products that positively impact people's lives every day.
Benefits
* Work for an Iconic Australian Company
* Join a great supportive team
* Salary packaging and staff discounts
* Subsidised canteen
* Hybrid working between home and Rydalmere office once trained
* Free on-site parking
The Role
An opportunity has become available for a Customer Service Representative to join our Sales Support Customer Service team. You would play a key role in delivering high‑quality sales and service support to Rheem and Solahart customers. This position is responsible for managing customer enquiries received through phone, email, and ticketing systems, ensuring every interaction is handled efficiently and professionally.
* Assisting customers by identifying products, processing sales orders, and resolving order‑related issues.
* Managing pricing enquiries, including resolving disputes, issuing credits, and coordinating product returns.
* Investigating and responding to delivery‑related questions to ensure a smooth customer experience.
* Providing exceptional customer service aligned with Rheem's Customer Service Excellence standards, SOPs, and work instructions.
* Working collaboratively as part of the Customer Support Team by contributing to shared tasks, supporting colleagues, and helping balance workloads.
* Participating in continuous improvement initiatives and offering subject‑matter expertise to support business projects.
* Building strong relationships with internal and external stakeholders, including interstate Sales Representatives, After Sales Service teams, warehouse staff, and remote subcontractors.
About you
To be successful it is essential you have similar customer service experience within a contact centre environment. In addition, you will:
* Enjoy and be effective working in a team.
* Have experience in dealing with and resolving issues for customers.
* Have excellent communication skills, both written and verbal.
* Have a high attention to detail.
* Have a proactive approach and a positive attitude.
* Flexible and adaptable to support rostered hours between 8am and 5pm.
* Experience with SAP is strongly desirable.
If the above suits you, we would love to hear from you – APPLY NOW.
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