TGI Sport is a tech‐led global sports media company that is trusted by the world's premium sporting organisations since 1997. With over 15 offices and 440 employees worldwide, we support over 5,000 events through pioneering technology solutions, global media rights expertise and leading sports marketing knowledge.
Our TGI Merchandise team are experts in engaging fans through product, who work together to create a seamless consumer journey that delivers benchmark outcomes for both fans and our partners.
The Opportunity
As our Store Manager (Sydney), you'll take ownership of the day‐to‐day operation and performance of our Sydney AFL retail store, ensuring every customer enjoys a great in‐store experience while the business delivers on its sales and operational goals. You'll be the point person on the ground for all things store‐related, from presentation and merchandising to stock, service and sales performance. Working closely with the Head of Buying - Merchandise and the broader Merchandise team, you'll help bring our retail strategy to life at store level and support event‐based retail delivery when required.
What you'll be doing
* Managing the daily operations of the retail store to ensure smooth, professional and efficient running.
* Delivering strong customer service standards and creating a positive, engaging retail environment for fans and customers.
* Driving store performance and contributing to initiatives that maximise store revenue and profitability.
* Maintaining store presentation, merchandising standards and product displays in line with brand guidelines.
* Managing stock levels, replenishment and inventory accuracy in collaboration with warehouse and inventory teams.
* Ensuring POS systems, cash handling procedures and operational processes are followed accurately and consistently.
* Supporting onboarding, training and rostering of casual and part‐time retail staff across both store and event operations.
* Providing clear leadership and direction to retail team members during trading and event days and fostering a team culture focused on customer service and sales.
* Supporting product launches, promotions and retail campaigns, while maintaining high standards of operational compliance and reporting.
What we're looking for
* Experience managing or supervising in a retail store environment, with responsibility for daily operations, service and sales outcomes.
* Strong customer service focus and the ability to create a welcoming, positive in‐store experience.
* Excellent communication and stakeholder management skills, with the ability to flex style for different internal and external audiences.
* Highly organised, with strong attention to detail and the ability to work autonomously while monitoring deliverables and timelines.
* Confident using retail and business systems, including Microsoft Office (Excel and PowerPoint), stock management systems
* (NetSuite preferred), and POS/eCommerce platforms (Lightspeed and BigCommerce preferred).
* Personable, collaborative and solutions‐focused, with the ability to work under pressure, meet deadlines and take initiative.
* Relevant tertiary qualifications in Business, Retail or similar, plus B2B retail experience; experience working with high‐profile brands and within the sporting industry or Australian sports landscape will be highly regarded.
If you're an experienced store manager or 2IC looking for their next step and passionate about sport, we want to hear from you!
The TGI Sport Advantage
TGI Sport is uniquely positioned to bring together technology, creativity, expertise, and talent to deliver solutions that set us apart on the global stage. This creates unparalleled opportunities – not just for our partners, but for our people as well.
* Growth of our people: We prioritise individualised career development and progression. Learning and Development at TGI Sport spans in‐house training programs and on‐the‐job learning, ensuring your growth aligns with our success.
* Organisational growth: since 1997 we have consistently expanded. As we grow, so too do the opportunities for our team members throughout Australia, the UK, Europe and the Americas.
* Empowering innovation: We empower our team members to push the boundaries and think creatively. By providing the autonomy to innovate, we deliver impactful solutions that benefit our clients, talent, and partners.
TGI Sport is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status. We strongly encourage Aboriginal and Torres Strait Islander people to apply.
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