We are looking for a product designer who can shape the experience of AI-powered IT support — from chat interfaces to dashboards to complex system visualisations — and who thrives in a fast-moving, deeply technical environment.
About SuperIT
SuperIT is redefining how IT services are delivered to businesses. We are building a platform that enables AI agents to deliver superhuman IT support to end users by augmenting the helpdesk teams of internal IT departments or Managed Service Providers (MSPs). The end result:
* End-users get a dedicated and personalised superhuman IT AI engineer available to them 24/7
* Human IT engineers can focus on complex, rewarding work — rather than the drudge work
* IT teams and MSPs can scale excellent service to their customers like software
What we are looking for
* Are excited about designing for AI-native products where the interface is as much conversation as it is UI
* Have a bias towards action — shipping working designs quickly, iterating based on real user feedback
* Take ownership of design problems end-to-end: research, ideation, prototyping, UI, handoff and QA
* Are comfortable working directly with engineers and founders in a small, collaborative team
* Can design for complex domains — simplifying technical information for both IT professionals and end users
* Are happy to work across the full product surface: chat UX, dashboards, configuration flows, marketing pages
* Understand that good design in a startup means pragmatism — knowing when to polish and when to ship
* Can communicate design decisions clearly and are open to constructive feedback
What you will be designing
* Conversational AI support interfaces for end users
* IT operations dashboards for MSPs and internal IT teams
* System visualisations — device health, ticket flows, agent activity
* Configuration and onboarding flows for new customers
* Integration setup experiences for third-party tools (PSA, RMM, identity providers)
* Marketing and brand touchpoints as needed
We work primarily with Figma for design. The product is built with React, TypeScript and Tailwind — familiarity with these is a plus but not required. You will be working closely with engineers who can pair on implementation.
Experience
We are looking for designers with demonstrable multi-year experience designing complex software products — ideally in B2B SaaS, developer tools, or technical platforms. Experience with AI/ML product design is a bonus. Direct experience in IT services or MSP tooling is desirable but not required. If you are a great designer with a strong portfolio and a bias for action, we want to hear from you!
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