About the role
This is a permanent full‐time (35 hours/week) opportunity that can be based at the Coffs Harbour or Port Macquarie PSP programs.
* Some flexible working arrangements.
* Travel required across both Coffs Harbour and Port Macquarie.
We are seeking a dedicated and confident leader to join our Permanency Support Program as Coordinator. This role is responsible for leading and supervising a team of caseworkers and support staff, ensuring safe, high‐quality, and culturally responsive services for children, young people, and families.
A key focus of this role is coaching and mentoring staff around risk and safety, strengthening decision‐making, and ensuring compliance with PSP policy and procedures. You will provide direct supervision and oversight of outcomes for caseworkers, attend home visits, lead team meetings, and represent Uniting at inter‐agency forums — working in close collaboration with the Department of Communities and Justice (DCJ).
In this role, you will ensure the PSP caseworker teams are delivering a contemporary, permanency and restoration‐focused Practice Framework that is grounded in relational practice and aligned with the HOPE model, recognising the importance of connection, trust, and consistent, therapeutic responses for children and young people. Practice will be trauma‐informed, culturally competent, and responsive to individual needs, with a strong focus on building meaningful relationships, maintaining stability, and supporting healing through safe, nurturing, strengths‐based care.
About you
* Tertiary qualification in a community service field.
* Demonstrated leadership experience, with a proven ability to supervise, coach, and mentor casework teams.
* Strong expertise in risk and safety assessment in the child protection context, with sound knowledge of PSP legislation, frameworks, and compliance requirements.
* Appropriate First Nations cultural knowledge and understanding is important to deliver effectively in this role.
* Skilled in decision‐making for children's best interests, with a commitment to hearing the voices of children and young people.
* Excellent communication, conflict resolution, and inter‐agency collaboration skills.
* Ability to work under pressure, monitor outcomes, and ensure accountability in service delivery.
* Knowledge and understanding of sector trends and a commitment to continuous improvement.
* Employment with Uniting is subject to satisfactory background checks, including a National Police Check, Working with Children Check, and Reference Checks.
Benefits and culture
* Welcoming you exactly as you are.
* Work you'll be proud of.
* Access to a range of support and opportunities, including:
o Salary packaging options
o Wellbeing programs
o Learning and development opportunities
o Regular supervision, support, and team meetings
o Flexible working arrangements
o A diverse and inclusive workplace
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