JOB SUMMARY
Directs and motivates an engaged in room dining team while personally assisting in providing high quality service based on requirements and brand standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience High school diploma or GED; minimum 2 years’ experience in a similar role in stand-alone bars or in luxury hotels/resorts OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; minimum 2 years’ experience in a similar role in stand-alone bars or in luxury hotels/resorts CORE WORK ACTIVITIES Managing Day-to-Day In Room Dining Operations Work closely with In Room Dining manager on day-to-day operations, focusing on providing vibrant experiences in the guest rooms. Support the manager to implement and execute the W Amenity program in partnership with the culinary team and the W Insider. Support the manager to implement and execute W Sydney's MIX Bar program. Supervises and manages talent and understands talent positions well enough to perform duties in talent’ absence. Maintains service and sanitation standards in In Room Dining and heart of house areas. Conducts daily "taste panels" for the team and the whatever/ whenever agents to educate, drive sales and create sales goals. Monitors adherence to liquor licensing laws, responsible service of alcohol, liquor control policies and procedures. Maintains and monitors all collateral, menus, and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. Monitors compliance with all beverage& food policies, standards, and procedures, including food handling and sanitation standards. Assists talent on the floor during meal periods and high demand times. Supervises daily shift operations in absence of Assistant Manager and Supervisors. Oversees the financial aspects of the department including purchasing and payment of invoices. Assists to lead the In Room Dining Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among the team. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Develops specific goals and plans to prioritize, organize, and accomplish your work. Provides the leadership, vision, and direction to bring together and prioritize the departmental goals in a may that will be efficient and effective. Celebrates successes and publicly recognizes the contributions of each talent. Communicates performance expectations in accordance with job descriptions for each position. Ensures that regular on-going communication is happening with talent to create awareness of business objectives, communicate expectations, recognize performance, and produce desired results. Strives to improve service performance. Supervises service behaviours of talent and provides feedback to individuals. Fostering on Environment thot Creates Exciting and Memorable Guest Experiences Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Displays hands on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Empowers talent to provide excellent customer service and acts as the guest service role model for the department. Verifies corrective action is taken to continuously improve service results. Manages service delivery in the department to ensure excellent service from point of entry to departure. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.