Customer Service Manager Role
This is a leadership position responsible for the day-to-day management of the customer service department and front-of-store operations. As a Customer Service Manager, you will be accountable for maintaining excellent service standards, ensuring the checkout area is clean and safe, and driving a one-team culture that prioritizes team members' health, safety, and wellbeing.
The ideal candidate will have previous experience working in a fast-paced customer-facing environment, proven leadership skills, and the ability to coach and develop their team to meet sales targets, cost control, and rostering requirements.
About You
* Proven track record of leading and developing teams to achieve business objectives
* Excellent communication and interpersonal skills
* Able to maintain high levels of motivation and engagement among team members
* Demonstrated ability to work effectively in a dynamic environment
Key Responsibilities
* Manage and oversee the customer service department's daily activities
* Develop and implement strategies to improve customer satisfaction and loyalty
* Maintain accurate records and reports as required
* Provide coaching and guidance to team members to enhance their skills and performance
Benefits
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Opportunities for career advancement
* A supportive and collaborative work environment
Requirements
* Previous experience in a customer-facing role
* Leadership or management experience
* Excellent communication and interpersonal skills
* Able to work effectively in a dynamic environment