Operations Coordinator – National Operations
Date: 7 Apr 2026
Location: Melbourne, VIC, AU
Company: Wilson Security Pty Ltd
Job Overview
Full‐time Reliever Position. 24/7 rotating roster (12‐hour shifts) with a 6‐week rotation schedule – 4 weeks of night shifts, 2 weeks of day shifts. Requires VIC Security License with control room endorsement. Prior experience in a call centre or scheduling/rostering is highly desirable. Additional hours are available.
Duties & Responsibilities
* After‐hours/urgent rostering coordination of static guarding services for Wilson's national client base.
* Escalation of operational issues & incidents, including report writing.
* Call centre duties, including answering phone calls and emails.
* Data entry of information into proprietary operating systems.
Qualifications & Experience
* VIC Security License with control room endorsement.
* Experience in a high‐volume call/operations centre environment (highly desirable).
* Demonstrable computer literacy skills.
* Strong verbal communication skills – customer‐service orientation & conflict‐resolution.
* Strong written communication skills, including incident report writing.
* Ability to multitask and work autonomously in a high‐paced team environment.
* Ability to work on a 24/7 rotating roster.
* Strong negotiation and problem‐solving skills.
Benefits
* Comprehensive training and development.
* Wellbeing Hub, Health Insurance discounts and Employee Assistance Programs.
Wilson Security is an equal opportunity employer committed to diversity and inclusive culture.
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