Join to apply for the Customer Support Agent role at Teamtailor
Teamtailor is a fast-growing Employer Branding and ATS platform used by 9,000+ companies and 200,000+ users across 90+ countries.
We're expanding our Customer Support presence in APAC and looking for someone who's ready to take ownership and make sure our customers in the region get the world‐class support we're known for.
If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting companies in HR tech.
About the Role
You'll be the go‐to point of contact for our APAC customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile.
You'll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You'll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from APAC are heard loud and clear.
This is an opportunity to build and grow something meaningful, with the backing of an experienced, supportive global team.
What You'll Do
* Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom)
* Troubleshoot issues and work with our Tech and Product teams to resolve them
* Share customer insights and feedback from the APAC region
* Identify and report bugs, keeping customers informed along the way
* Create helpful guides and self‐service content
* Build strong relationships across time zones, both internally and externally
* Fluent in English (written and spoken)
* Solid background in customer support (bonus points for SaaS experience)
* Someone who thrives on ownership and wants to shape a growing region
* Analytical, curious, and confident navigating technical tools
* Excellent communicator, comfortable working remotely and cross‐functionally
* Passionate about helping people and creating great customer experiences
What You'll Get
* 25 days of paid vacation
* Plenty of growth opportunities (leadership, specialization, or both!)
* A supportive, global team that's got your back every step of the way
Why You'll Love It Here
At Teamtailor, you'll join an international company where you'll have real impact, lots of freedom, and plenty of fun.
We're proud of our diverse team and believe that different backgrounds and perspectives make us stronger. There's no one‐size‐fits‐all here, just people who share our vision to create a world where everyone can go to work with a smile.
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