Job Description:
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We are seeking a skilled professional to design and implement a Quality Assurance (QA) monitoring process for cancelled sales. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.
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Key Responsibilities:
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* Develop a site-level post-sale engagement process in coordination with the Customer Learning Organization (CLO) to ensure a high-quality ownership experience during the first week.
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* Identify sales representatives, managers, and CLOs with above-average cancellation rates, and organize targeted boot camps and mentoring sessions.
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* Promote a strong service-oriented culture across sales and customer-facing teams through social media, owner testimonials, training materials, and incentive-based competitions.
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* Collaborate closely with Sales Leaders to proactively develop and deliver General Advice strategies and guidance.
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Required Skills and Qualifications:
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The ideal candidate will possess excellent communication and project management skills, with the ability to work effectively in a team environment. They will also have a strong understanding of quality assurance principles and practices.
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Benefits:
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* Professional development opportunities
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* Discounted hotel stays
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* Subsidized private health cover
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Why Choose Us:
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At Travel + Leisure Co., we offer a dynamic and inclusive work environment that values innovation, growth, and customer satisfaction. We are committed to building a career where memories start with you.