We have an excellent opportunity for a Customer Service Consultant to join our team based in Bryon Bay on a permanent part-time basis.
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.
Core responsibilities include:
Receiving inbound calls and email inquiries from domestic customers
Proactively making outbound calls to existing customers to promote our products and services
Resolving customer queries quickly and accurately
Invoicing as required
Scheduling appointments for residential customers
Converting inquiries into sales opportunities
Liaising with colleagues
Meeting call and sales targets
Maintaining customer databases with accurate and up-to-date records, ensuring compliance
Requirements:
Experience in customer service or call centre environments (essential)
Experience in phone sales and converting inquiries into sales
Ability to work with multiple database systems and email programs; experience with Word and spreadsheets is desirable
Strong verbal and electronic communication skills
Ability to remain calm under pressure and multi-task
Proven problem-solving skills
Focus on delivering a 'wow' customer experience
Team player
Professional, reliable, punctual
Accurate data entry skills
As part of the recruitment process, pre-employment medical and reference checks will be required.
Perks and Benefits:
Strong work-life balance culture
Employee Assistance Program (EAP)
Employee Referral Program
Cash incentive programs and bonuses
If you're seeking an exciting role supporting a great team and the chance to advance your career with a global, reputable company, APPLY NOW
About us
At Rentokil Initial, we are proud to be the global leaders in pest, hygiene, and indoor plant care.
Our people are our greatest asset.
We are a friendly, supportive team driven by a passion to protect people, enhance lives, and preserve our planet, every day.
From washrooms and aged care homes to office plantscaping and classrooms, we are committed to making a positive difference for our customers and communities.
We operate under three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants.
Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.
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