Role - Senior Network Engineer
Job location - NewCastle, NSW
Skills - Zoom, Cisco, JAMF, MDM
Experience - 3+ Years
Role Overview
We are seeking an experienced
Senior IP Telephony Engineer
to design, implement, maintain, and troubleshoot modern unified communications and telephony platforms across on-premises and cloud environments. This role requires deep expertise in
Zoom Phone / Zoom Contact Center
,
Cisco Voice Gateways
, and
SIP-based VoIP solutions
, along with strong skills in
MDM administration (JAMF, Microsoft Intune)
for endpoint security and compliance.
Key Responsibilities
Unified Communications & Telephony Design
* Architect and deploy
VoIP and Unified Communication solutions
, including:
* Zoom Phone / Zoom Contact Center
* Cisco On-Prem IP PBX and SBC Platforms
* Design and optimize:
* Call flows, auto-attendants, hunt groups, queues, voicemail, IVR, and contact center routing.
* Collaborate with network teams to ensure:
* Proper QoS configuration
* Bandwidth planning
* End-to-end voice quality assurance.
Operations, Support & Troubleshooting
* Act as the
primary escalation point
for complex telephony and UC incidents.
* Monitor and maintain:
* SIP trunks, SBCs, and carrier interconnects.
* Zoom voice workloads (devices, policies, dial plans).
* Cisco IP PBX instances and voice gateways.
* Yealink IP Phones.
* Perform advanced troubleshooting using:
* SIP traces, logs, and monitoring tools.
* Execute
MACD (Moves, Adds, Changes, Deletes)
for users, numbers, call flows, and devices.
Customer Engagement & Delivery
* Work directly with customers and internal stakeholders to:
* Gather requirements and translate them into technical designs and implementation plans.
* Recommend best practices for Zoom and overall UC strategy.
* Coordinate with carriers and vendors for:
* Provisioning
* Number porting
* Incident resolution.
Documentation & Governance
* Create and maintain:
* High-Level Designs (HLDs)
* Low-Level Configurations (LLDs)
* Operational runbooks.
* Maintain accurate inventory of:
* Telephony devices
* Numbers
* Licenses
* Services.
MDM & Endpoint Management
* Administer
JAMF
for macOS device management and security compliance.
* Manage
Microsoft Intune
for Windows, macOS, iOS, and Android devices.
* Deploy software and patches across enterprise endpoints.
* Troubleshoot complex issues related to:
* Windows Group Policy
* macOS policies
* Security patches.
* Ensure compliance and vulnerability remediation across global endpoints.
Required Skills & Keywords
* Zoom Phone / Zoom Contact Center
* Cisco IP Telephony
, SIP, SBC, VoIP
* JAMF
,
MDM
,
Microsoft Intune
* QoS, UC Strategy, Endpoint Security.