About the Role:
We are currently on the search for a Tour Reservations Agent for our client BackTrack Adventures, based in Brisbane, QLD. We're looking for someone who can contribute to the day-to-day management and growth of Back Track Adventures' tour portfolio through the friendly and efficient handling of client enquiries and bookings.
This is a customer service as well as sales role - if we meet or ideally exceed our client's needs, and provide exceptional service and advice, the financial rewards will follow.
Roles and Responsibilities:
Qualifying & recommending - determining a client's needs, expectations and abilities and presenting options for their trip based on these.
Planning & booking - based on client decisions and using a variety of reservations systems arrange, book & issue all aspects of the client's trip - including but not limited to Back Track.
Adventures journey, flights, accommodation, day or extended touring & travel insurance
Update enquiry summary sheets
Monitor trip manifests and Cross Check trip files, and update where necessary.
Provide advice and offer our assistance with obtaining any required visas.
Update clients where necessary on changes to bookings
Work alongside the Tour Operations Coordinator to ensure clarity of information and client satisfaction.
Assist with producing final travel documents, where necessary
After sales service - bon voyage & welcome home messages and seeking feedback.
Participate in approved and relevant familiarisation trips where required.
Maintain accurate financial processes related to client's bookings
Participate in weekly team meetings
Participate in regular product updates and training
Skills and Knowledge:
Experience in booking & maintaining PNRs in Travelport (Galileo)
Experience with Cross Check Travel
High attention to detail
Solid organisational skills with excellent time management
Friendly and professional demeanour
Desire to provide exceptional customer service
Superior written and verbal communication skills